Wij vinden bescherming van uw persoonsgegevens erg belangrijk. In het kader van de gegevensbeschermingsvoorwaarden (op de website) informeren wij u over de manier, omvang en het doel van het verzamelen, verwerken en het gebruik van uw persoonsgegevens op onze website. Bovendien stellen wij u hier de Standard Contractual Clauses, onze IT-veiligheidsrichtlijn en onze lijst met subverwerkers ter beschikking.
Aanwijzingen voor onze klanten
Op 25-05-2018 wordt overal in de EU de Algemene verordening gegevensbescherming (AVG) van kracht.
Als u als klant binnen het geldigheidsbereik van de AVG, in het kader van het gebruik van onze diensten (hosting, software as a service, consulting, onderhoud en support) persoonsgegevens aan LucaNet doorstuurt of voor LucaNet toegankelijk maakt, schrijft de wet voor dat de verwerking ervan door LucaNet uitsluitend mag plaatsvinden op basis van een contract of ander rechtsinstrument.
Voor zover wij met u niet reeds een schriftelijke overeenkomst over de opdrachtverwerking hebben getroffen of u met ons geen andere overeenkomst treft, geldt vanaf 25-05-2018 aanvullend op de tussen u en LucaNet bestaande overeenkomsten voor het gebruik van onze diensten ook onze gegevensbeschermingsvoorwaarden opdrachtverwerking (OV).
Deze voorwaarden leggen met name onze plichten vast, opdat u LucaNet ook conform de nieuwe gegevensbeschermingswetgeving verder als opdrachtverwerker kunt gebruiken.
Indien u niet met onze voorwaarden akkoord gaat of vragen hebt, kunt u contact opnemen met email@example.com.
Data Protection Terms (Website)
1 Basic Principles
We collect, process, and use your personal data in compliance with the applicable data protection regulations.
Personal data include any information that relates to an identified or identifiable natural person. This includes, for example, your name, your address, your e-mail address and your telephone number.
Within the meaning of the applicable provisions of data protection law, the data controller for collection, processing, use, access, revocation, and deletion in connection with your personal data is:
Phone: +49 30 469910-0
Fax: +49 30 469910-29
2 Scope of Data Collection, Processing, and Use
When you access our web pages, LucaNet receives access data that is stored for security purposes and generally enables identification. This includes the names of the web pages accessed, the date and time of access, the volume of data transferred, notification of successful retrieval, the browser type and version, the user‘s operating system, the referrer URL (the previous page visited), and the requesting provider. LucaNet assesses these data (known as the click path), which enables us to optimize our Internet presence and better personalize our content.
It is not necessary for you to provide us with any personal data, such as your name or your e-mail address, just to visit our Website.
If you provide us with personal data, we collect, process, and use this information only for the purposes of providing our Website and the services offered on it. In addition, we collect, process, and use your personal data only if you have explicitly given your consent for us to do so.
3 Transfer of Personal Data to Third Parties
Any transfer of personal data beyond that scope will be considered only if there exists the legal authority to do so or such transfer is necessary for the enforcement of LucaNet’s rights, particularly for the enforcement of its claims resulting from the contractual relationship.
Sharing of personal data with partners
On our websites, we may occasionally offer content that has been created by one or more of our partner companies. If you are interested in accessing or downloading such content, we always ask you to enter your personal data in an input mask and send it to us in advance as part of the access or download process.
The data we collect that way are your first name, last name, e-mail address, name of your company, and in some cases also your phone number and job title.
If you send us your data in the above-mentioned way, we reserve the right to pass them on to those partner companies whose information you are interested in. This allows the respective partner company to get in touch with you. In this context, your data may also be transferred to the USA.
You can find a list of our partner companies here:
The legal basis for the described processing of your data is Art. 6 para. 1 sentence 1 lit. a) GDPR (consent to the processing) or, with regard to the transfer of your data to the USA, Art. 49 para. 1 sentence 1 lit. a GDPR (explicit consent).
4 Contact Forms
You can use the contact forms provided on our Website to contact us directly or to request current information from us. We collect, process, and use the information you provide by means of a contact form for the exclusive purpose of processing your request.
Users’ details are stored in our marketing automation software Act-On from Act-On Software Inc., 121 SW Morrison St, #1600, Portland, Oregon 97204, USA (hereinafter “Act-On”). For this purpose, we have concluded a commissioned data processing contract with Act-On, in accordance with the applicable data protection regulations.
If you register for one of our newsletters, we collect, process, and use the information you enter to send the newsletter in question. By registering, you consent to receiving the newsletter and to the process described in the following.
Our newsletter registration process comprises a double-opt-in procedure. After registration, you will receive an e-mail requesting that you confirm your registration. Newsletter registrations are logged so that proof of the registration process is retained. For this purpose, the time of registration, time of confirmation, and IP address are stored.
However, you have the option to revoke your consent at any time for sending the newsletter by terminating the relevant newsletter subscription. You can revoke your consent by sending an e-mail, postal letter, personally delivered letter, or fax to LucaNet (see the data controller details above). You can unsubscribe from any newsletter using the link provided at its end.
The use of e-mail marketing service providers, the collection of statistics and their analysis, and the logging of the log-in process is made on the basis of our legitimate interests in accordance with Article 6(1)(f) of the GDPR. Our aim is to provide a user-friendly and secure newsletter system that serves our business interests and meets the expectations of users.
Newsletters are also sent by us using the marketing automation software Act-On from Act-On. For details on the collection of statistics and their analysis, and for the purpose of the data processing involved, see Section 15 of this document.
6.1 Types of Cookies
The following types of cookies may be used on our Website:
- Essential cookies: These cookies are necessary and are always used to make it easy for you to navigate our Website and make use of its special functions (when accessing password-protected areas, for example). Without these cookies, we are unable to provide you with certain services when requested. We also use essential cookies to uniquely identify and log attempts to access our Website, which helps safeguard our ability to provide our services.
- Preferences cookies: Preferences cookies allow a website to remember information that affects the way a website behaves or looks, such as your preferred language or the region you are located in. The use of these cookies is optional and requires your prior consent.
- Statistics cookies: Statistics cookies help website owners understand how visitors interact with websites by collecting and reporting information anonymously. The use of these cookies is optional and requires your prior consent.
- Marketing cookies: Marketing cookies (also known as "tracking cookies") are used to follow visitors to websites. The intention is to display content and advertising on partner websites based on pseudonymized data that are relevant and appealing to the individual user.
6.2 Consent to the Use of Optional Cookies
We will use the optional cookies referred to in point 6.1 only if you have actively consented to their use. Active consent can be given when visiting the website in the cookie notice displayed either by clicking the “Allow all cookies” button or by selecting individual cookie categories (e.g. statistics or marketing) and then clicking the “Allow selected cookies” button. This agreement is logged and results in the storage of a corresponding cookie.
6.3 Changing and Revoking Your Consent to the Use of Optional Cookies
The following sections provide further details on the cookies used in specific cases on our web pages and the respective ways to opt out. We give you an overview in tabular form in our cookie declaration: https://www.lucanet.nl/gegevensbescherming/cookieverklaring.
We use on our Website features of Cookiebot, a software product from the company Cybot A/S, Havnegade 39, 1058 Copenhagen in Denmark (hereinafter "Cybot").
Cookiebot offers us, among other things, the possibility to provide visitors to our website with a cookie notice (also called “cookie banner”) that complies with data protection regulations. Furthermore, the technology behind Cookiebot scans, controls, and evaluates all cookies and tracking measures on our website. By using this function, data from you can be sent to Cookiebot or Cybot, stored, and processed.
The use of Cookiebot and the resulting processing of your data takes place on the legal basis of Article 6(1)(f) GDPR. This is necessary in order to be able to comply with our data protection obligations towards website visitors.
If you allow cookies, the following data will be transmitted to Cybot, stored, and processed:
- IP address (in anonymous form, the last 3 digits are set to 0)
- Date and time of consent
- Website URL that the consent was sent from
- Technical browser data
- Anonymous, random, and encrypted key
- Consent status in the form of cookie values as proof of consent
8 Google Analytics
This Website uses Google Analytics, a web analysis service by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter “Google”).
For more information on the terms and conditions of use and on data protection, visit https://policies.google.com/privacy or https://support.google.com/analytics/answer/6004245. Please note that on this Website, Google Analytics is supplemented by the code gat._anonymizeIp(); to ensure that IP addresses are collected in anonymized form (IP masking).
We also use Google Analytics for analyzing data from AdWords and the DoubleClick cookie for statistical purposes. If you wish, you can deactivate this using the Ad Preferences Manager at https://support.google.com/ads/answer/2662922.
9 Google Remarketing
10 Google Ads
We use Google’s advertising tool Google Ads to promote our Website. In this context, we use Google’s conversion tracking analysis service on our Website. If you access our Website by clicking on a Google advertisement, a cookie is stored on your computer. These cookies, known as conversion cookies, expire after 30 days and do not serve to identify you. If you access certain pages on our Website and the cookie has not yet expired, we and Google can recognize that you, the user, have clicked on an advertisement that we placed with Google and were forwarded to our Website.
The information obtained using conversion cookies allow Google to generate visitor statistics for our Website. These statistics tell us the total number of users who have clicked on our advertisements and also which pages on our Website were then accessed by which user. Neither we nor other Google Ads advertisers receive information with which users can be personally identified.
You can prevent conversion cookies from being set by making the appropriate settings in your browser, for example by deactivating the automatic saving of all cookies, or just cookies from the domain googleadservices.com.
Google’s data protection notice for this is located at https://services.google.com/sitestats/nl.html.
11 Google Tag Manager
Our Website makes use of Google Tag Manager, which is a solution from Google Inc. that enables companies to manage website tags through an interface. Google Tag Manager is a cookie-free domain that does not collect any personal data. We expressly point out here that Google Tag Manager does, however, trigger other tags that may collect information. Google Tag Manager does not access this information. If a given user has opted for deactivation at the domain or cookie level, this will apply to all tracking tags implemented using Google Tag Manager.
12 YouTube (Privacy-Enhanced Mode)
To embed videos on our website, we use the plug-ins of the video portal Vimeo on the legal basis of the GDPR (Article 6(1)(1)(f)). They are provided by Vimeo, Inc. (555 West 18th Street, New York, NY, 10011, USA). If you visit one of our websites that contains one or more embedded Vimeo videos, a direct connection will be established between your browser and Vimeo's servers. The Vimeo server in question will receive information about which LucaNet sites you have visited. Your IP address will also be stored.
This information will also be transmitted to Vimeo and stored in the United States if you interact with the embedded Vimeo plug-in (by clicking the start button on a video, for example). This is done with your express consent (Article 49(1)(1a) GDPR). If you have a Vimeo user account and are logged in when visiting our website, Vimeo will associate this information with your personal account. You can prevent this association by logging out of your Vimeo account and deleting the corresponding cookies from your browser before using our website.
When you register for a webinar, the following information is required to aid the registration process:
- First name, last name
- E-mail address
- Street name and number, town, and postal code
- Phone number
To provide each webinar, we transfer e-mail address, first name, and last name to Citrix. Aggregated statistical data are provided to LucaNet when the webinar is complete. If you ask a question during a webinar, we also receive information on the question asked such as first name, last name, and e-mail address to further process your inquiry when the webinar is complete. LucaNet is the data controller for data stored at and by LucaNet in the course of this process.
If you register to take part in a webinar, you will receive additional information and reminders about the event by e-mail before and after the event.
The LucaNet Website and the LucaNet newsletter contain what is known as a ‘web beacon’, i.e. a pixel-sized file that is retrieved from the server of the software vendor Act-On upon visiting the LucaNet Website or when opening the LucaNet newsletter. During this retrieval, technical information such as information about your browser and your system is initially collected, in addition to your IP address and the time of the retrieval. This information is used to improve the technical performance of our services. The statistics collected also include the following details: the time our Website was visited and what links were clicked; whether our newsletters were opened and when; and what links contained in the newsletter were clicked. These details may be attributed to the individual Website visitors. The analyses assist us to identify the reading habits of our users and to adapt our content accordingly, or to send differing content in accordance with our users’ interests.
To statistically evaluate visits to the Website, information relating to marketing purposes and to identify companies is collected, processed, and stored in Germany in the data center of Act-On Software, Inc., using the Act-On tool. Act-On identifies the IP addresses of company networks on the basis of this data.
In addition, Act-On collects information about Internet usage behavior for those individuals who have submitted a form or who have registered for an e-mail service. The following information is collected: pages visited at www.lucanet.com, newsletters that are opened, LucaNet documents that are downloaded, forms that are submitted. This information is stored for as long as the individual’s data are processed in accordance with the stated purposes. We use this information to continually improve our services and to optimize the user experience on our Website.
We use a service from Oktopost Technologies Inc., Tuval Street 34, Tel Aviv, Israel (hereinafter “Oktopost”) for publishing social media posts and analyzing reach and interaction with them. Oktopost collects details on whether a post of ours has been shared, liked, commented on, or mentioned. Oktopost will evaluate this information for us to generate anonymous reports about the reach and usage of our posts. If Oktopost also processes data in the USA, suitable measures are taken to ensure the observance of European data protection standards. The data are stored in pseudonymized form and are anonymized after 24 months. You can object to the collection of your data by Oktopost by configuring your browser in such a way that it blocks the acceptance of cookies from third parties.
For more information on data protection at Oktopost, see: www.oktopost.com/privacy.
You can deactivate link tracking by opting out at the following link: www.oktopost.com/tracking-opt-out.
We use the LinkedIn Insight Tag and the retargeting function from LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland (hereinafter “LinkedIn”). By using the retargeting technology, users of the LucaNet Website can be shown personalized advertisements on LinkedIn. Furthermore, the LinkedIn Insight Tag makes it possible to generate anonymous reports on the performance of advertisements, in addition to information about interaction with websites. The LinkedIn Insight Tag is embedded in our Website and generates a unique LinkedIn browser cookie on the visitor’s browser. It enables the following data to be collected: Metadata (such as IP address, time stamp, page-related events such as page views) and demographic information from the user’s LinkedIn profile. Data is collected as soon as a user visits the LucaNet Website with an embedded member cookie from LinkedIn.com. The data collected is encrypted and anonymized within seven days, with the anonymized data being deleted within 90 days. LinkedIn does not share any personal data with the Website owner, but provides only summarized reports about the target group for the Website and advertising performance.
You can prevent the storage of cookies using a browser setting. You can deactivate the LinkedIn Insight Tag and the retargeting function by opting out at the following link: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out. If you are a LinkedIn member, you should click on “Opt Out on LinkedIn”. Other visitors should click on “Opt Out”.
For more information on data protection at LinkedIn, see: https://www.linkedin.com/legal/privacy-policy.
You may object to the storage of a user profile and the storage of information about your visit to our Website by Hotjar, in addition to the setting of Hotjar tracking cookies on other websites. Please use the following link to do so: https://www.hotjar.com/legal/compliance/opt-out.
19 Microsoft Ads (formerly Bing Ads)
To advertise our website, we use Microsoft Ads, which is a service provided by the Microsoft Corporation (One Microsoft Way, Redmond, WA, 98052-6399, USA). Our use of this service involves the collection and storage of data, which then serve as a basis for creating usage profiles under pseudonyms. The service enables us to track the activities of users of the search engine Bing or its partner sites on our website (“Universal Event Tracking”) when they have come to our website via advertisements from Microsoft Ads. If an advertisement of this kind brings you to our website and you consent to your data being processed (in accordance with Article 6(1)(1a) GDPR), a cookie will be stored on your end device for 13 months. Data collected through Universal Event Tracking are transmitted to Microsoft servers in the United States on the basis of your previously provided express consent (Article 49(1)(1a) GDPR). They become invalid after 180 days and cannot be used to identify you personally.
Under certain circumstances, Microsoft can also track your usage behavior across several of your electronic devices (“cross-device tracking”), which enables it to display personalized advertising on Microsoft websites and in Microsoft apps. You can prevent Microsoft from collecting and processing your data in this way by setting an opt-out cookie at the following website: http://choice.microsoft.com/opt-out.
For more information on data privacy in connection with Microsoft and Bing, please refer to Microsoft's data privacy statement (https://privacy.microsoft.com/nl-NL/privacystatement).
Our partner website (partner.lucanet.com) is hosted by Impartner, an external service provider, located at 10619 South Jordan Gateway, Ste. 130 South Jordan, Utah, 84095 United States (hereinafter “Impartner”). When you access sections of our Website and the incorporated external content, we first check whether you have consented to the use of tracking cookies on our Website. If this is the case, a connection to Impartner will be set up when you access our website and data will be transmitted on the legal basis of your express consent (Article 49(1)(1a) GDPR). Otherwise, a notice that describes how you can activate the cookies required to view the external content in question will be displayed on our Website in place of said content.
The following registration processes are carried out via Impartner:
- Registration of new LucaNet partners
- Registration of leads (interested parties of the partner)
If you supply us with personal or company-related data during the registration process via Impartner, these data are classified as one of the following data types or data categories for collection, processing, and/or use:
- Personal data (first name, last name, job role)
- Communication data (telephone number, e-mail address, preferred language)
- Company data (company name, address, website, number of employees, number of customers, sales markets, business model)
The data you provide will be processed and transmitted to us by Impartner on servers in the USA. We will use your data exclusively to process the registration for a partnership (on the basis of your consent pursuant to Article 6(1)(a) of the GDPR) or to process the registration of leads (Article 6(1)(b) of the GDPR). Your data will be stored for the duration of the contractual relationship. This does not apply where precluded by statutory regulation requiring the continued storage for purposes of the production of evidence or where you have expressly consented to longer-term storage. Only persons involved in the registration processes gain knowledge of your data or of the data of your leads. All employees tasked with processing the data are obligated to treat your data or the data of your leads confidentially. We will not transfer your data or the data of your leads to third parties unless you have consented to such transfer or we are obligated to transfer the data by law and/or by administrative order or court order.
On the basis of a separate agreement on order processing (commissioned data processing), Impartner will collect, process and use your personal data and data on your leads on our behalf in accordance with the relevant statutory requirements. This does not involve the transfer of your personal data or data of your leads to third parties within the meaning of data protection law. We, LucaNet AG, remain responsible under data protection law.
We use the G2Crowd retargeting function on our website - G2Crowd, Inc. 20 N. Wacker Drive, Suite 2050, Chicago, IL 60606, USA (hereinafter "G2Crowd"). G2Crowd is a review platform for software. Using retargeting technology, we can assign visits to the LucaNet Website based on redirects from G2Crowd accordingly based on your consent (Article 6(1)(1a) GDPR). For this purpose, a tag is embedded in our Website and generates a unique G2Crowd browser cookie on the visitor’s browser. It allows the capture of metadata (such as host name, timestamp, page events such as page views). The captured data is transferred in encrypted form to a G2Crowd server in the USA, anonymized within seven days, and the anonymized data is deleted after 13 months. Article 49(1)(1a) GDPR serves as the legal basis for your express consent to the transfer of these data.
You can prevent the storage of cookies via a browser setting. For more information on data protection at G2Crowd, please visit: https://www.g2.com/static/privacy.
This information is stored for as long as the data are processed in accordance with the stated purposes. You canprevent these data from being processed by preventing the storage of cookies by making the appropriate settingsin your browser.
We use Leadfeeder's data processing tool on our website, which is operated by Liidio Oy, Mikonkatu 17, 0100 Helsinki, Finland. It is SaaS (Software as a Service) and provides companies with information about visitors to their website.
In this function, Leadfeeder is based on the tracking of company IP addresses. A tracking code is placed on our website, which then allows Leadfeeder to identify the business IP addresses of our website visitors. Leadfeeder matches the identified business IP address against a global database of companies and business information. The information collected by the tracking code is deleted after two years. The premature deletion of the data can be requested from firstname.lastname@example.org. After deletion, the data remains in the system for seven days due to backups.
25 Questions About Data Protection
We will be happy to answer any further questions you have on data protection and the processing of your personal data. Please direct these inquiries to email@example.com.
26 Rights of Data Subjects
26.1 Rights of Withdrawal and Objection
Independent of the information provided above, you can object to the use of your data and revoke any related consent you have granted at any time (right of revocation pursuant to Art. 7, para. 3 of GDPR).
If you revoke your consent to having your data processed or object to how your data is being used, this will not affect the legality of any data processing that has taken place up to that point (right of objection pursuant to Article 21 GDPR).
26.2 Rights to Rectification, Erasure, Blocking, and Restriction
In addition, you can have the data that is collected and stored by LucaNet corrected, blocked, or deleted at any time. Here, we wish to make it clear that in some situations, our legal obligations may require us to continue storing your data; in such cases, the data in question will only be blocked (right to rectification pursuant to Article 16, right to be forgotten pursuant to Article 17, and right to restriction of processing pursuant to Article 18 GDPR).
26.3 Right of Data Portability, Right to Lodge a Complaint with a Supervisory Authority
As of May 25, 2018, you will have the right to data portability (pursuant to Article 20 GDPR) and the right to lodge a complaint with the supervisory authority responsible (pursuant to Article 77 GDPR).
26.4 Right to Data Access
You are entitled to know which of your personal data we have stored (right of data access pursuant to Art. 15 of GDPR).
27 Contact Person for Data Protection
For questions on the collection, processing, or use of personal data; for requests for information; or for corrections, erasure, or blocking of data and the revocation of consent granted, data subjects you can contact LucaNet AG’s data protection officer
Phone: +49 30 469910-0
Last updated: 11/26/2021